How do I return an item?
Return/Exchange PolicyInternational Orders:
We do not accept returns or exchanges on international orders. All international sales are final.
We only offer free shipping on domestic orders, sorry, we don't offer free ground shipping on international orders. We ship through USPS (United States Postal Service) or UPS, whatever you choose.
Please make sure your country is in our list of approved countries to ship before checkout.
Our jewelry undergoes a careful inspection of quality control to ensure that
every piece meets our high standard of excellence. Please keep in mind that our jewelry is hand made, and there are variables in the natural differences of craftman-ship as well as slight imperfections in natural stones.
If you are unhappy with your purchase, we'll be happy to accept returns and issue a refund, less shipping charges, on unworn merchandise, within 15 days of the shipping date. The refund will be issued using the same form of payment, within 5 business days.
Returns must be shipped through a trackable carrier with insurance. Please note that we are not responsible for losses during shipments returned to us. All shipping charges are responsibility of the customer.
Returns after 15 days will be subjected to a 25% restocking fee.
*We don't accept any returns after 30 days.
*Customized/personalized items, earrings, and sale merchandise are non-exchangeable, non-returnable.
We'll give store credit or make an exchange
within 15 days of the ship date. Please make sure you inspect your piece, and notify us as soon as possible if your item shows damage from shipment, or is missing.
If, for any reason, an item is damaged during shipping, we will exchange the item for a new one, or we will
repair it, if the item is unavailable or non repairable, then we will issue you
a credit to use towards other merchandise.
Please email us at : support[at]michelemichel.com
with a description of the damage, and we will provide you with a tracking number,
as well as shipping instructions. Please note that you will have to provide your
original receipt, and shipping charges will apply.
All items must be returned, unworn, in perfect condition and in the same container
that you received the item(s). You also must include your REAN (Return/Exchange Authorization
number) on the address label. Packages without the REAN label will not be accepted.
So make sure you email us at support[at]michelemichel.com
to obtain one.
Enclose this information.
- Your contact information (name and e-mail)
- The item name and number you are returning for exchange
- Reason for your exchange
- The original invoice number
We will issue your REAN via e-mail and let you know the value of your exchange
credit. Once you receive your REAN, you can ship your exchange to us. Please be
advised that your REAN expires 14 days after it has been issued, so make sure you
place your new order before the expiration date. You can place your new order
by emailing us at: orders[at]michelemichel.com
Please take extra care when packing it, and make sure you pad the box sufficiently.
We will not be responsible for lost or damaged merchandise due to bad packing
during return shipping.
For your own protection please ship back to us via a trackable carrier with
insurance and with a request for signature as well as the REAN label on the box.
The customer assumes all shipping and insurance costs related to the return or exchange.
Silver prices are based on daily Silver price, we reserve the right to
correct any errors found in our Web site price list, catalog or
invoice at any time.